Privacy Policy

Last updated: Nov 20, 2025

Encompass ("we," "us," or "our") takes your privacy seriously. This Privacy Policy describes how we collect, use, disclose, store, and handle your personal information provided to us, or otherwise collected by us, offline or online, including through our websites and in connection with the services provided to our customers (collectively, the "Services").

By accessing, browsing, or otherwise using our Site or Services, you accept this Privacy Policy without limitation or qualification.

1. Geographic Scope and Compliance

Our operations are global, with business activities across the United States, Australia, Europe, and other regions.

  • United States: We incorporate protections for California residents provided under the CCPA and CPRA. We generally extend these rights to all our U.S. customers.
  • International (GDPR/Australia): For customers and visitors in the European Economic Area (EEA), United Kingdom, or Australia, we process data in compliance with the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988.

2. Information We Collect

We collect different types of information to provide and improve our Services:

A. Personal Information

  • Identifiers: Name, email address, mailing address, phone number, company name, and job title.
  • Account Credentials: Username and password for accessing our platforms.
  • Commercial Information: Customer preferences, purchase history, and feedback provided via surveys.

B. Payment Information (Stripe Integration) We use a third-party payment processor, Stripe, to handle payment transactions. While you may enter credit card or payment details within our interface to complete a transaction, we do not directly collect, store, or process full credit card numbers on our servers. This information is securely transmitted directly to Stripe for processing.

C. Usage and Technical Data

  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Activity Data: Pages viewed, referral sources, length of visits, and interaction with our emails or ads.
  • Cookies: We use cookies to store preferences and analyze traffic. You can control cookie settings via your browser.

3. How We Use Your Information

We use your information for the following business purposes:

  • Service Delivery: To provide, operate, and maintain our platforms and fulfill your requests.
  • Communication: To send administrative information, confirmations, invoices, and technical notices.
  • Support: To respond to your comments, questions, and customer support requests.
  • Marketing & Advertising: To send you promotional content and for advertising optimization (including "Enhanced Conversions" where we may share hashed data with platforms like Google to measure ad performance).
  • Security & Compliance: To protect against fraud, comply with legal obligations, and enforce our terms.

4. Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties in the following circumstances:

  • Service Providers: Third parties who perform services on our behalf, such as payment processing (Stripe), data hosting, IT services, email delivery, and customer support tools.
  • Legal Requirements: If required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws (such as U.S. copyright law), international law, or in response to a court order, judicial or other government subpoena or warrant.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Your Rights (CCPA, GDPR, and General)

Regardless of where you are located, we strive to provide you with control over your data.

Your Rights Include:

  • Right to Know/Access: You may request details about the categories of personal information we collect and a copy of your specific data.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., legal retention requirements).
  • Right to Opt-Out: You may opt out of marketing communications at any time.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Verification Process: To protect your privacy, we must verify your identity before fulfilling a request.

  • Account Holders: We will verify your request through your existing account login.
  • Non-Account Holders: We may require you to provide matching data points (e.g., email address, recent interaction details) to verify your identity.

To exercise these rights, please contact us at privacy@encompasstech.com.

6. Data Security

We utilize industry-standard physical, electronic, and managerial procedures to safeguard your personal information. However, no transmission over the internet is guaranteed to be 100% secure. You are responsible for maintaining the security of your account credentials.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to provide you with Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Data Residency and Storage

We are committed to keeping your data secure within your region. We use a regional data storage strategy:

  • North American Data: Data collected from customers in North America is stored on servers located within the United States.
  • Australian/APAC Data: Data collected from customers in Australia and the Asia-Pacific region is stored on servers located within Australia.
  • European Data: Data collected from customers in Europe is stored on servers located within the European Union (EU) or United Kingdom (UK) region.

We do not transfer customer data for storage outside of its originating region.

9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

Email: privacy@encompasstech.com 
Mailing Address: Encompass 420 Linden Street, Fort Collins, CO 80524