Frequently Asked Questions

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What are the file specifications?

  • Files must be in RGB color model, not CMYK.
  • Files must be in PC format.
  • Text in the files must be converted to curves/outlines (or we may need you to provide the font).
  • Files should be less than 4 MB in size for small items like name badges.  
  • Image resolution should be a minimum of 160 dpi and a  maximum 300 dpi when at full scale.
  • Jpg and gif images should be saved in their highest quality.
  • Full bleed images should be 1/10th inch larger than the item size.

What types of files can you accept?

File types:

  • Corel Draw 11 or lower - cdr (cpt and cmx are also acceptable) - this is our preferred file type
  • Adobe Photoshop - psd
  • Adobe Illustrator - ai
  • Bitmap - bmp
  • JPEG - jpg *
  • TIFF - tif
  • TARGA - tga
  • Windows Meta File - WMF
  • PNG - png
  • Encapsulated Postscript - EPS
  • GIF - gif *

* Jpg and gif images should be saved in their highest quality.

How do I place an order?

To place an order you may send your image via e-mail.  In the e-mail tell us what items you are interested in purchasing, the quantity of items, sizes, shipping address and type of shipping (overnight, ground, etc.) required.  We will get back with you and let you know when we have received the image and give you a total cost for your order.  You can then call us with your credit card information or pay online.

Color matching is not guaranteed. Why?

There are several reasons for not being able to match colors with this process. A monitor image is produced using light to illuminate red, green and blue (RGB) dots so is considered "light additive" or "transmissive". The monitor is able to display a much wider range of colors than a reflective product.  An image printed onto something is viewed by "reflective light" of the cyan, magenta, yellow and black  (CMYK) colors.  It is nearly impossible to make reflective and transmissive colors match.

If your monitor is calibrated correctly the colors will be very close to what you see on the screen.   Most monitors are not calibrated correctly when you purchase them.  Usually when you purchase a monitor you must calibrate it yourself using a program such as Adobe PhotoShop's gamma utility.

Last but not least, the process we use is a dye.  The color gamut of these dyes are much more limited than the color gamut of regular printer inks.  Regular CMYK printer inks can print upwards of 14 million colors.  Our dyes can only print a fraction of that many colors.

Will you do PMS color matching?

To the best of our ability, yes.  As we mentioned under the color matching question, our dyes do not have a complete range of the color spectrum so there will be certain PMS colors which we can not match exactly.

If you require your design to be a specific PMS color, please provide the PMS color number(s) with a fully editable design (vector format).  We will do our best to get as close as possible.

Additional charges may apply.

Can I see an online proof of my item prior to printing?

Yes.  Once we get any art you are submitting and your order, we can setup the image for you to view online prior to printing.  We do not setup online proofs of every item that has same image (like larger quantities of name badges or plaques) or if you have submitted completed graphics which we don't do anything to but print.  If you require this service there will be an additional charge.

How long will it take to process my order?

Average turn around on small orders of in stock products is normally 3 working days, based on a 5 day work week (except for mounted glass plaques and tiles, please allow 10 working days and car magnets normally take 5-7 working days), of receipt of payment and the computer graphic file. If an item happens to be temporarily out of stock, we will inform you promptly by phone or e-mail.  Rush jobs are accepted on an "as time permits" basis and are subject to a 50% up charge.

How strong are your name badge magnets?

Strong enough to firmly hold through a thick business suit lapel and summer jackets.  They do not work on some winter overcoats.  People with pacemakers should not use magnets.

What are the name badges and license plates made out of?

Our badges and license plates are made out of high quality white fiberglass reinforced plastic (FRP) with a glossy finish.  This is a stiff plastic which is approximately .09" thick (about the same thickness of 2 U.S. dimes stacked on top of each other) .

How do I setup my name badges?

The image size for each badge is listed in the table below. The bleed area extends beyond the size of the badge so that the color will go all the way to the edge. Most of this area will be cut off during printing.

To save time, please feel free to download our templates. The outer guideline (black) is for full bleed. The inner guideline (red) is the area for text. If you are submitting something other than a Corel draw file to us for printing please remove the red line prior to submission.

Actual Badge size Full bleed area Text should fit within CorelDraw 8+ template file
1.25" x 3" rectangle 1.35" x 3.1" 1.1" x 2.85" create-a-badge1x3.cdr
1.5" x 3" oval 1.6" x 3.1" 1.35" x 2.85" create-a-badgeoval.cdr
1.5" x 3" rectangle  1.6" x 3.1" 1.35" x 2.85"  
2" x 3" rectangle   2.1 x 3.1" 1.85" x 2.85" create-a-badge2x3.cdr


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Do you have any pointers when making our own badge design?

We ask that you upload only the background of your badge and then select the text from our shopping cart on the website.  If you don't find a text or color to your liking, ask for a specific font or font color and we will see if we can accommodate your request.

The process we use is a dye in a gaseous state.  The color gamut of these dyes are much more limited than the color gamut of regular printer inks.  Regular CMYK printer inks can print upwards of 14 million colors.  Our dyes can only print a fraction of that many colors (about 13%) so subtle lens effects and gradients may not show up or may be dramatically different than expected.

We recommend you do not use text any smaller than 6 pt. (we really recommend all text be 10-12 or larger in order to easily be read from a distance of 4-6 feet).  When using thin text or serif text we recommend using bold versions of these fonts especially if they are used on darker colored backgrounds.  White/lighter text on dark backgrounds tend to get "swallowed up" by the surrounding dyes.  We recommend after your design is finished to make all text in darker areas at least 1-2 point larger and outline the text with the same color to make it more bold. 



How strong are your car magnets?

All of our car magnets are made with the recommended .030"  (30 mil) sheeting to withstand the wind shear factor at highway speeds.  The magnets are rated up to 80 mph.

 to see prices/sampes click here

Do you have any pointers when making our own car magnet design?

Design tip 1:  For larger door magnets: keep the amount of text limited to a few lines.  We suggest: company name, 1 telephone number, web site or e-mail address and a short tag line.  People normally only have a few seconds to read a magnet and from a distance of 10 to 30 feet away.  Just like a billboard, you need to get across what you do and how to contact you while being eye catching.   Normally a person will remember 1 of the things they read (the phone, the company name or the website).  For smaller magnets for backs of cars: 1-2 lines of text is suggested.  Contact information and what you do are the two most important pieces of information which need to be conveyed.   

Design tip 2:  Keep anything that you want on the magnet (text pictures, outlines, etc) at least 1/2" away from the edges.  We cut each magnet by hand and you will loose up to 1/4" from each side.  Also corners are rounded with a 1/2" radius.  Background bleed needs to be 1/10th of an inch larger than the actual size of the magnet (e.g. a 12 x 18" magnet should have a background 12.1" x 18.1")

 Make sure you measure the area where you want to apply your magnet.  You will need a flat or gently curved metal surface so that the magnet will lay flat and no corners or edges allow air to get behind the magnet or it may blow off.  When you are ready to order, just let us know what size to make your magnet.

Turn around time on car magnets is normally 5-7 working days.  

 Please note: We do not cut custom shapes, only straight sides with rounded corners.

Are your mugs dishwasher safe?

Our 11 and 15 oz. mugs are dishwasher and microwave safe.  Our white 22 oz. German steins are dishwasher safe but should not be used in a microwave.  Our 18 oz., 22 oz.  (gray & beige) and travel mugs are not considered dishwasher or microwave safe and should be hand washed only for image longevity. 

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